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This article is for Outlook.com. If you're using Outlook for Windows, run across Fixes or workarounds for contempo problems in Outlook for Windows.

If yous're having problems accessing Outlook.com, you can encounter the status of Microsoft Office Online Services at the Service Health portal.

If yous're having problems sending or receiving email, read how to Fix Outlook.com email sync bug.

Last updated: 12 May 2021

Outlook.com issues affecting email letters, attachments, and features

Last updated: 12 May 2021

ISSUE

Nosotros are aware of and have released a prepare for the current issue with Outlook. Information technology might take a few hours for your computer to become the update.

STATUS: FIXED

Please restart your figurer to receive the update. We are sorry for the inconvenience.

Concluding updated: 7 December 2020

Consequence

If you access your Outlook.com account through the iOS Postal service app, you may be repeatedly asked to enter your username and countersign.

STATUS: WORKAROUND

We recommend using the Outlook for iOS app instead.

Become the app

Concluding updated: ten November 2020

ISSUE

Users with Outlook.com accounts are seeing emails they delete from the Inbox reverting back to the Inbox.

Condition: INVESTIGATING

The Outlook Team is investigating the issue for a fix.  We will update this article as soon as we have more information on a ready.

In the meantime, if the emails being reverted are coming from connected accounts you may be able to become to the Inbox of the originating business relationship and delete the email to workaround the result.  For instance, if you lot have a Gmail connected account, go to Gmail.com and delete the email from in that location.

Last updated: 7 September 2020

ISSUE

A recent alter to the Family unit Calendar also removed some functionality that allowed the calendar to be viewed every bit a shared calendar in other applications like the Windows x Mail app and the Outlook desktop app as well every bit some third party apps.

WORKAROUND

None of the events or data was lost in the move to the new agenda. The Family unit group calendar now appears in the Outlook.com groups expanse in the left nav on Outlook web and in the groups area of the Outlook mobile app. It is besides added to your favorites automatically.

Acquire more nearly using the Family Calendar in Outlook.com.

Concluding updated: 13 Baronial 2020

ISSUE

We are aware of an event where some customers cannot come across images or pictures in their emails, or they are corrupted.

We are currently investigating and apologize for the inconvenience.

WORKAROUND

Ask the sender to resend the picture as an attachment.

Some customers may see a News binder. This is a express experiment for a sample of customers. Although it's not possible at the moment to turn the characteristic off entirely, you can choose to remove it from your favorites listing by right clicking the folder and selecting Remove from Favorites.

Concluding updated: 12 May 2020

ISSUE

Some users may not be able to see the left folder pane.

SOLUTIONS

1. Sign out of Outlook.com

2. Clear your browser enshroud. Acquire how to do that for Border, Chrome, Firefox or Safari.

3. Close all browser tabs and windows.

4. Sign in once more at www.outlook.com.

Tips:When viewing on a small screen, you lot may nonetheless need to:

1. Maximize your browser window, or gyre left to view the folder list.

2. Expand the binder pane but when you need information technology. Select the three line icon in the left side bar to show or hide folders.

3. Open up your layout settings and select Hide reading pane then Save. This will give the screen more than infinite to show the folders.

Result

We are aware that some users may non be able to get support in the Outlook.com Assistance pane when using the Safari browser.

WORKAROUND

1. In the Safari app on your Mac, cull Safari > Preferences > Privacy.

2. UncheckWebsite Tracking: Prevent cross-site tracking.

3. UncheckAlways allow cookies: Block all cookies.

For more information, read Apple'due south guide to Manage cookies and website data in Safari on Mac.

ISSUE

We are aware that some users may not be able to receive e-mail from Gmail accounts. We are investigating a possible problem.

WORKAROUND

Check that you lot have not accidentally blocked the Gmail domain when blocking i Gmail user.

1. Open up your Blocked Senders list.

2. If Gmail.com is in the list, select the adjacent to the entry and printing Salve.

Effect

Some users may non be able to empty their Deleted Items folder.

SOLUTIONS

• If you accept deleted a lot of email, information technology may take some fourth dimension for those items to move to or be deleted from the Deleted Items binder - go out the browser window open up while the deleting takes identify.

• If the email still fails to delete properly, select a smaller batch to delete.

• If deleted electronic mail comes dorsum, it could be considering you accept deleted a lot of email recently. Please try again later.

ISSUE

Some customers may non be able to see their Contour, Account or Sign Out options when selecting their moving picture on the height toolbar.

WORKAROUNDS

Some Firefox users may be able to solve the problem by clearing cookies and site information. Learn how.

If not, you can admission your Microsoft account Profile at https://account.microsoft.com/profile/.

Y'all can see all other aspects of your Microsoft Account at https://account.microsoft.com/.

You can too Sign out manually and so shut all browser windows.

ISSUE

Some customers may feel a delay when trying to create a new email address, or alias, for their Outlook.com account.

RECOMMENDED Activeness

1. Please sign out of Outlook.com and close all browser windows.

2. Sign in to showtime using your new email address/alias.

ISSUE

Customers using the contact support buttons at the foot of the support pages, or the "email us" links in support Virtual Agent, are unable to open the Assist Pane.

RECOMMENDED ACTION

1. Sign in to get Outlook.com support.

2. Select the ? at the top of the Outlook.com window. Once you take signed in and have a browser window open, then the links will work.

3. Larn more than about how to contact support when using the Assist Pane.

Blocking someone doesn't end their email from coming to your mailbox, but it does automatically move the message to your Junk Email binder where yous can review information technology (in case it was blocked in mistake).

Acquire more about Receiving email from blocked senders in Outlook.com.

Consequence

Some browsers will accept problems loading emails, time-out or run very slowly if advert and pop-up blockers are enabled, specifically:

• AdBlock

• Ublock

WORKAROUND

1. Utilize Microsoft Edge or another spider web browser.

2. Exclude Outlook.com from the AdBlock settings. At the elevation right corner of Google Chrome, select AdBlock and so select Don't run on pages on this domain. Refresh your browser to load Outlook.com over again.

3. Remove the problematic advertizement-blockers by managing extensions in Microsoft Edge, Net Explorer, Firefox, Chrome. or Safari.

ISSUE

Sure add-ons in the Firefox browser may preclude your Outlook.com Inbox from loading.

WORKAROUND

Visit Firefox support to learn how to Disable or remove Add together-ons.

ISSUE

If you are having problems sending electronic mail, this might be due to validation problems with your Microsoft Account.

WORKAROUND

1. Go to https://business relationship.live.com/reputationcheck to validate your Microsoft Business relationship.

2. Ensure your Microsoft Account profile is up-to-date and complete. Make certain you accept the Terms Of Employ, if requested.

If y'all're still unable to transport or receive electronic mail, read how to Fix Outlook.com email sync issues.

Outlook issues after connecting Outlook to Outlook.com

Event

After adding an email account to Outlook for Windows (Outlook 2016, 2013, 2010 versions) you may feel the following:

• Your email account proper noun shows upwards asoutlook_[long series of letters and numbers]@outlook.com in the Folder Pane and when composing emails using Outlook for Windows.

• Recipients will also receive the email from the sender with theoutlook_[long serial of letters and numbers]@outlook.com format.

• When recipients reply to the email, the email bounces and you lot may receive the message "Undeliverable bulletin when you send Internet mail in Outlook."

This issue can occur when you register a third party electronic mail address (e.thou., an email address that is not Outlook.com or Hotmail.com) for your Microsoft Business relationship and don't apply Outlook.com for sending and receiving email.

If you typically use an Outlook.com business relationship for email, this issue can occur if there are multiple aliases on the account and the 3^rd political party e-mail address is the chief alias. Please meet the ALTERNATIVE WORKAROUND section below.

WORKAROUND

Set upward your account manually as an IMAP or Pop account in Outlook.

1. Close Outlook

2. Utilise Windows Fundamental + R then type "outlook /profiles" (omitting the quotes) in the Run window and hit "OK" Annotation: There is a space between outlook and the forward slash (/)

3. In the launched "Cull Profile" box, select Options > New

4. Type a new, unique contour name and select OK

5. ChooseAdvanced options >Let me set up my business relationship manually.

6. Enter your account password, then cullConnect.

7. If setup fails, selectModify Business relationship Settings. Update the business relationship data with the one you received from your e-mail provider or from the POP and IMAP server proper name reference topic. Choose Connect then and so select Done.

8. In the Choose Profile window, select Set up as default profile and select OK.

ALTERNATIVE WORKAROUND

Switch your alias to an Outlook.com or Hotmail.com account.

Note: If yous practice not take another allonym, select the link on the page to create one. Choose Add email and a new allonym and so choose the optionCreate a new email address and add it as an alias.

1. Go to https://account.alive.com/names/Manage and sign in to your Outlook.com account.

2. Set your Outlook.com email as the main allonym.

3. In Outlook for Windows, remove and re-add the account. See the steps in this article: Add your Outlook.com account in Outlook for Windows

Concluding updated: Feb 8, 2017

Event

If Outlook is connected to a primary Outlook.com account that is likewise connected to other secondary not-Microsoft accounts (such as Gmail, Yahoo, etc.), when sending an electronic mail in Outlook, you are non able to choose the other secondary connected business relationship as the "From" sending business relationship.

If you manually type in the secondary connected account email accost in the "From" field, the electronic mail is sent as "On behalf of" your chief Outlook.com account.

Status: WORKAROUND

Outlook supports sending from a secondary connected business relationship for Microsoft endemic domains such equally @outlook.com, @live.com, @hotmail.com but has not implemented this functionality for third-party domains.

The Outlook team is listening to your feedback and investigating adding this functionality to future updates. To learn more than about how to provide feedback, come across How do I give feedback on Microsoft Function. In the meantime, please apply the following workaround:

WORKAROUND

You can as well add the secondary connected accounts (Gmail, Yahoo, etc.) in Outlook.com equally additional accounts in the Outlook profile.

1. In Outlook, choose the File tab.

   

2. Nether Account Information, choose Add Business relationship.

   

3. On the Motorcar Business relationship Setup page, enter your proper name, electronic mail address, and password, and and then cull Adjacent.

   Note:If you receive an fault bulletin after choosing Next, double cheque your email address and password. If both are right, see the next section.

4. Choose End.

For more information, please run into Outlook email setup.

Last updated: May 2, 2017

Currently, you lot can't use Outlook on Windows to edit calendars that are shared with your Outlook.com account, even if you've reconnected your Outlook.com account to Outlook. We're working to brand it possible to edit shared calendars in Outlook 2016 for Windows.

To edit a shared calendar, become online to your own Outlook.com agenda, open Calendar for Windows 10, or use a mobile device. Read how to Add together your Outlook.com account to another mail app.

Last updated: May 2, 2017

ISSUE

When y'all effort to accept a shared Outlook.com calendar using your Microsoft 365 for business concern business relationship in Outlook 2016, you might receive the "Something went wrong" error or your sign-in might neglect.

STATUS: WORKAROUND

To admission the calendar shared with your Microsoft 365 for business account, you'll need to accept the invitation from Outlook on the web, iOS, or Android. If you've already clicked the Accept push button in Outlook 2016, you lot won't be able to re-take the invitation from another Outlook application. The person who sent you the invitation will need to remove your permissions and and then send a new invitation.

Nonetheless need aid?

Note: You lot will demand to sign in first to get back up. If you can't sign in, get to Account support.

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Source: https://howtomicrosoftofficetutorials.blogspot.com/2021/09/fixes-or-workarounds-for-recent-issues.html

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